FAQ

Creating an account is quick. Click “Sign Up,” enter your name, email, date of birth, and create a secure password. You’ll also select your currency (USD, EUR, BTC, and others are supported) and agree to the terms and privacy policy. After registering, you may be asked to confirm your email by clicking a link sent to your inbox. In some regions, you’ll be asked to select a preferred payment method during setup. Keep your details accurate: your name and address should match official ID documents to avoid delays when verifying your account and withdrawing funds. If you run into issues, open live chat or email support@rizzio.io for assistance.

Rizzio Casino offers multi-deposit welcome packages and crypto options. A common welcome package is "Up to $/€1200" split across the first three deposits, with a €25 minimum deposit and a 30x wagering requirement on deposit+bonus for slots. Crypto welcome promos have included options like 150% up to 1 BTC plus free spins, or 100% up to 1 BTC. Bonuses typically require you to claim them during deposit, and they may be divided across several deposits. Game eligibility, maximum bet limits while wagering, and any caps on bonus winnings vary, so check the full terms in the promos area before you accept an offer. For current promotions, see our promotions page.

Rizzio generally uses claim-button promos rather than specific codes. No-deposit offers are rare and, when available, may be region-specific and subject to tight max-cashout limits (often around €25 for players who haven’t deposited). Always check the exact terms for eligibility, wagering, and payout caps in the offer’s full terms. If you don’t see a code field during claim, it’s likely not required.

Rizzio supports a wide range of payment methods: Visa, MasterCard, Apple Pay, Google Pay, bank transfer, and many crypto options including Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Tether (USDT), and USD Coin. Minimum deposits for welcome offers often start at €25 or equivalent. Currencies accepted include USD, EUR, CAD, NZD, and several crypto currencies. Deposit processing is usually instant for cards and crypto. Withdrawal times vary: crypto withdrawals are typically fastest, often processed within hours; e-wallets and card withdrawals can take a few business days; bank transfers may take longer. Verification may be required before your first withdrawal, which can add processing time. Check your account’s cashier for exact timeframes and any fees.

Wagering requirements are the number of times you must play through a bonus and/or deposit before you can withdraw bonus-related winnings. Rizzio’s deposit bonuses commonly use 30x wagering on slots, calculated on the sum of deposit plus bonus. Table games and live games usually contribute less or use higher multipliers (for example, 150x for some table promotions). Example: if you deposit $50 and receive a $50 bonus with 30x wagering on deposit+bonus, you must wager ($50+$50) × 30 = $3,000 before withdrawing bonus winnings. Maximum bet limits typically apply while wagering (commonly around $5 or equivalent). Always check the specific bonus terms for game weighting and expiry.

Yes. The site is optimized for modern mobile browsers on iOS and Android, so you can play slots, live casino, and manage your account from your phone or tablet without downloading anything. Performance will depend on your device and connection, but most games from leading providers run smoothly in-browser. If you prefer an app, check your device’s app store for official releases, and only download apps from trusted sources to keep your account secure.

Rizzio offers titles from many developers, including NetEnt, Pragmatic Play, Evolution, Playtech, Yggdrasil, Quickspin, Red Tiger, Betsoft, BGaming, and numerous others. You’ll find a broad mix of video slots, progressive jackpots, video poker, table games, and live dealer tables. Some promotions are limited to specific slots or providers, so check eligible games within the offer’s terms before wagering bonus funds.

Rizzio operates under industry-standard licensing and uses certified, audited game providers and random number generators for fairness. Exact licensing details appear in the site footer and in account documentation; check those to verify the regulator that applies to your jurisdiction. Rizzio also publishes or links to independent test results for fairness where available. Fair play and player protection are core priorities; if you have concerns, contact support@rizzio.io.

KYC checks are standard and protect both you and the casino from fraud and money laundering. Typical documents include a government-issued photo ID (passport, driver’s license), a recent proof of address (utility bill or bank statement dated within the last 3 months), and occasionally a selfie or payment method proof (photo of the card with middle digits covered). Submit documents via the secure verification area in your account. Verification is usually completed within a few business days; contacting live chat can speed things up if you’re waiting. Keeping your documents ready and clear helps maintain momentum when withdrawing winnings.

First, try basic troubleshooting: reload the page, clear your browser cache, or try another browser or device. Ensure your internet connection is stable. If a game freezes or a transaction looks incorrect, do not close the browser immediately; take screenshots and note the exact time and game name. Then contact the support team through live chat for fastest resolution, or email support@rizzio.io with screenshots and details. Rizzio’s team will investigate, and if a game error occurred, they’ll restore balances or reverse erroneous transactions in line with fair-play policies.

Rizzio offers responsible gambling tools like deposit limits, loss limits, session time reminders, time-outs, and self-exclusion. If you feel you’re losing control, enable limits in your account settings or contact support for help. It’s wise to set a budget, play for entertainment, and never chase losses. If you need additional support, Rizzio provides links to external organizations that offer counseling and help for gambling-related problems.

Customer support is available via live chat for immediate help and email at support@rizzio.io for detailed queries. Live chat is the fastest route for account or payment issues, while email is useful for attachments or when you need a written record. Response times vary by workload, but live chat typically responds within minutes during peak hours, and email replies usually arrive within 24–48 hours. Keep your account details handy to speed up verification.