Support

Need help? Rizzio’s support team is here to guide you. The quickest way to get help is live chat for instant answers, or email us at support@rizzio.io for detailed issues and records. If you prefer voice support, you can request a phone callback through live chat or email and our team will arrange one where available.

Read our full Rizzio Casino review for more on the site and services.

Find answers fast in the FAQ and Help Center

Before contacting us, check the FAQ for quick solutions to common questions about registration, deposits, withdrawals, bonuses, game rules, and verification. The Help Center groups step-by-step guides and policy details so you can resolve basic issues without waiting. If you’re troubleshooting a game or promo, the FAQ is often the fastest route.

Response times you can expect

Live chat: instant connection and usually a staff reply within minutes. Great for account queries, bonus claims, and gameplay help.
Email ( support@rizzio.io ): expect a response within 24 hours for most issues. Complex cases such as security reviews or cross-border payment investigations may take up to 48–72 hours.
Phone callback: arranged on request; typical scheduling is within 24 hours, depending on region and availability.

These targets help us give clear, timely answers so you can get back to playing with confidence.

What our team can help with

Our support staff are trained to resolve a wide range of issues, including account setup and verification, deposit or withdrawal questions, bonus and wagering clarifications, game troubleshooting, and security concerns. Whether it’s a pending withdrawal, a promo question, or a game that won’t load, we’ll work with you step-by-step to find a solution.

If your query involves payments, mention which method you used—Apple Pay, Visa, MasterCard, Google Pay, LuxonPay, bank transfer, Mifinity, Neosurf, CASHlib, Flexepin, or any crypto like Bitcoin, Bitcoin Cash, Litecoin, Ethereum, Tether, or USD Coin—and include transaction IDs when available.

What to include to speed things up

When you contact support, include:

Your account email or username.
Transaction IDs for deposits or withdrawals, if relevant.
A short description of the issue, and the exact error message if you saw one.
Screenshots or short screen recordings (mobile or desktop) when possible.

Providing these details up front helps the team diagnose and resolve issues faster.

Support for payments, bonuses, and verification

We support a wide range of payment methods and multiple currencies, including USD, EUR, CAD, NZD, and major cryptocurrencies. Questions about welcome offers, wagering requirements, or max cashout rules are handled by the support team and can also be checked in your account’s promo terms. Remember that some bonus terms—like the 30x wagering on slots for welcome deposit bonuses—are applied to deposits plus bonus amounts, and game weighting can vary.

Responsible play and account safety

Our team takes account security seriously. If you need to set deposit limits, take a time-out, or start a self-exclusion, contact support and we’ll walk you through the options quickly and respectfully. If you spot abnormal activity on your account, report it immediately via live chat or email so we can act fast.

Small details that matter

We aim to be clear, fair, and helpful. If you ever feel a response didn’t fully resolve your issue, ask to escalate or request a follow-up from a senior specialist. For game-specific questions, our team can look into titles from our providers—whether it’s a Wazdan slot like Haunted Hospital Slots or a live game from Evolution—and explain features, RTP, and bonus mechanics. Check the Haunted Hospital Slots review for a deeper look.

We want contacting support to feel easy and reassuring. Open the live chat or send a message to support@rizzio.io anytime, and we’ll get you the clear, friendly help you need.